nextCIGAR FAQ
nextCIGAR Club
General Inquiries
What is nextCIGAR Club? How can I join the nextCIGAR Club?
nextCIGAR Club is the loyalty programme of nextCIGAR.com, designed to reward our valuable customers with rewards and exclusive perks. Get started by registering to become a member! Be part of the club today!
How many tiers are in the nextCIGAR Club? How can I reach next tier?
There are 2 tiers: Robusto and Churchill.To become a Robusto member, sign up free here.To become a Churchill member, you must spend an accumulated value of USD 3,000 (starting from 18 Oct 2022) within 365 days of signing up for the nextCIGAR CLUB.Learn More
Is there any legal age for the membership program?
If you are of legal smoking and drinking age in your country of residence, you can be one of our members!Click to Register
Do I need to pay the tax and duties for the gift?
All duties, taxes, and licenses of your region incurred are the customer's sole responsibility. Refunds and returns do not apply for the gifts or products rewarded by the nextCIGAR Club.
Membership Account
How do I sign up as a member?
- Click on "Register"
- Fill in the required information
- You will receive a membership confirmation email
- Activate your account
*You must provide an email address and password for member registration. Activate your membership by following the email instruction. If you can't receive the activation email, please get in touch with our customer service team.
I got two accounts from nextCIGAR. Can you combine it for me?
The membership account and points cannot be combined/ transferred.
I have purchased from nextCIGAR before, will I automatically become a nextCIGAR CLUB member?
Please log in here, you can check your membership status on the account page. If not, you might not registered and activate account before, please get in touch with our customer service team.
Will my tiers be expired? How can I renew my membership?
There is no expiration day for Robusto members. For Churchill members, the tier will be expired after 365 days based on the date when the tier is reached. (e.g. become a Churchill members on 30 Sep 2022, membership will be expired on 29 Sep 2023)Purchase a minimum of USD3,000 in 365 days to enjoy the premium perks & privileges of Churchill members.
Get the Points
When can I receive the point?
Points will be issued after we have dispatched the parcel. Please contact our customer service team if you cannot receive the points. We are happy to assist you further.
Where can I check my points balance?
You can log in and check your point balance on your account page.
I forgot to log in before purchase. Can I still get the points for that purchase?
Please log in before check-out! Points won't be rewarded to your account if you check out as a guest.
I used a giftcard for the order. Any points will be rewarded?
No points will be rewarded for the items purchased by a gift card.
Will there be points awarded for the shipping fee?
Additional shipping fee will not be rewarded for bonus point.
When will I receive my birthday points?
The birthday points will be automatically transferred to your account on your birthday.
When can I receive my tier celebration points?
Tier celebration points will be transferred to your account after you reach Churchill member. Each member can enjoy the tier celebration points once only.
Use the Points
How can I redeem the points?
Sign in to your account before checkout and you can convert your available points into a discount voucher with one click at the checkout page.
I redeemed the points but I haven't used that immediately, how can I use it next time?
Please find the "Your rewards" section and find your redeemed rewards by the following steps,
Can I use the points on discounted products?
Your point can be applied to discounted products.
Can I use both gift card and points in the same order?
Your point can be applied to discounted products.
Can I use promotional code and points in the same order?
Please be reminded that promotional code and points cannot be used concurrently.
I would like to refund my order. Will the points be deducted from my account?
The points will be deducted from your account once you have applied for a refund.
I would like to refund my order. The order is purchased by points. Any points/ cash will be refunded to my account?
If you want to refund the order purchased with any points, we will refund the corresponding points to your account. Please get in touch with our customer service team for more details. We are happy to assist you further.
Is there any expiry date for the point?
No, there is no expiration date for points.
How will you inform me of the early access to products and member exclusive sales?
Keep an eye on our newsletter! We will announce the latest promotion and early access through email.
Referral
How do the referral works?
Click here and invite your friends to experience the premium cigars & service brought by nextCIGAR! Your friend will receive an email with a button to claim the reward. On clicking the button, the friends will then be redirected to nextCIGAR.com and offered with a coupon code.
Enjoy $15 coupon off yourself for each successful referral. You will automatically receive the $15 coupon in your email after your friend (Referee) first order has been dispatched.
My friend has a nextCIGAR Club member account already, is he qualified for the referral program?
Sorry, only new customers are valid for the referral program.
I referred my friend to purchase in nextCIGAR, why I haven't gotten any notification?
Please make sure your friend has made a purchase with the referral coupon code. Otherwise, we won't be able to recognize it as a successful referral.
Is there an limitation on the number of friends I can refer?
There is no limitation! Feel free to share the love of cigars with your friends!
My friends referred me, where can I find my coupon code?
The referee can open the referral email sent from nextCIGAR CLUB and click the button to be redirected to nextCIGAR.com with the launcher opened and offered a coupon code.
Disclaimer
- All redemption are non-exchangeable for cash and cannot be returned.
- nextCIGAR reserves the right to modify the above terms and conditions without prior notice. In case of any dispute, nextCIGAR reserves the right for
final decision. - By signing up as nextCIGAR Club member, I consent to the collection, storage, use and transfer of my personal information in accordance with the Privacy Policy and Personal Information Collection Statement.
About Us
What is nextCIGAR?
We are a seasoned online retailer offering the finest service to the finest premium cigars and cigar accessories. (Learn more)
Where is your warehouse located?
Our warehouse is located in Hong Kong.
How do you ensure cigars' quality?
Our warehouse is equipped with world-class humidity and a temperature-controlled system, keeping all our cigars in optimal
conditions. (Learn more)
Order
How do I know my order is being confirmed?
You should receive an order confirmation email after your order placement. If you have not received it, please contact us with your order number and phone number. We will be more than happy to further assist you.
What would happen if my order is out of stock?
If the items are out of stock or they are in other conditions that cannot be delivered, we will refund this order to you.
Do I need to pay tax and duties for my parcels?
The price shown on the website will be different between different IP addresses. The final product price depends on the shipping address of your order. Tax and duties are not included in the fixed price for the non-Hong Kong orders. All duties, taxes, and licenses of your region incurred while shopping at nextcigar.com are the sole responsibility of the customer. (Learn more)
Can I use more than one promotional code in the same order?
You can only apply 1 promotional code in 1 order. Please be reminded that promotional code can be used once only.You can only apply 1 promotional code in 1 order. Please be reminded that the promotional code can be used once only.
Can I cancel/ edit my order after confirmation?
You may edit/cancel your order for whatever reason up to the point that it is shipped. Please contact us for the cancellation or amendment with your order number.
Can I cancel/ edit my order after confirmation?
VISA, AMEX, and Union pay credit cards are our available payment gateways.We also accept bank transfers as a payment method.
Can I pay for my order by multiple methods?
Payments for the orders can't be split between multiple payment methods.
I have selected bank transfer as a payment method. Where are the bank details from nextCIGAR?
Bank details are attached to the order confirmation email. If you have not received it, please contact us with your order number and phone number. We will share the bank transfer details with you.
How can I change my selected payment method from bank transfer to credit card payment?
Please contact us with your email and order number for more details. We will be more than happy to further assist you.
How do I use the nextCIGAR gift card?
Please enter the gift card code attached with the email during checkout to apply the discount.